Cancellation Policy

This page explains what happens if you cancel a booking at Altair Residences before move-in, or end your lease before its end date. It summarizes the terms of our standard lease. If anything here differs from your signed lease, the signed lease governs.

Holds and applications

A hold request or an application costs nothing to cancel. Just tell us by email and we release the home.

Within 24 hours of booking

If you booked and paid online, you can cancel free of charge within 24 hours of booking.

Cancelling before move-in

A booking is confirmed once the security deposit is paid. If you cancel after that, or do not move in, the deposit may be kept, subject to our duty to re-rent the home and limit any loss. You may also owe rent under the terms of your lease.

If a booking lapses because the deposit was not paid on time, you owe nothing for that booking, but a new service fee applies to any new booking.

Ending your lease early

If you need to leave before the end of your lease, write to us as early as you can. Any rent that is past due, the rent for the next billing cycle and any early termination charge set out in your lease become due. You may choose to apply your security deposit to these amounts. Otherwise our Security Deposit Policy applies.

Texas law gives some residents the right to end a lease early in specific situations, for example certain military service members and survivors of family violence. Your lease explains these rights.

Service fee

The service fee covers the online services behind your booking, such as screening, lease preparation and payments. It is not refundable once the 24-hour window has passed.

Moving out at the end of your lease

No cancellation charges apply when you stay through your full lease. Please give us written notice of at least 30 days before you move out or renew, return your keys to the leasing office, and leave the home clean.

How to cancel

Email leasing@altairresidence.com from the address on your booking and include your booking reference. We confirm receipt and any amounts that apply.